|
Customer Terms, Conditions, and Return Policy
Damaged or Defective Items
|
Any damaged or missing items must be reported immediately to Tick Performance upon delivery. Damaged or missing items will have to be claimed through the applicable shipping company. If a shortage is found, it must be reported to Tick Performance within seven days of delivery. Claims must be referenced by part number and Shopper ID.
|
|
|
|
Returns
|
We do not accept any returns without prior approval and an issued RMA number from Tick Performance. Returned products must be shipped prepaid, and any collect shipments will be refused. Products that have been altered, installed or used in any way cannot be returned, and all returns are subject to a 20% restocking fee. Returns must be made within 30 days of purchase, and shipping charges are never refundable. Any special order or personalized items cannot be returned.
|
|
|
|
Shipping Information
|
Tick Performance ships exclusively via UPS. Although ground shipping is our standard method, in many cases expedited shipping options are available. Our goal is to get your order in your hands in the most efficient means possible, often this means drop-shipping your products from the manufacturer or from our supplier most local to you. If this is an issue, please alert us when the order is placed. Tick Performance ships only to the United States. All of our international customers use a US-Based importer that provides them with a Continental US Address.
For items that are shipped from our facility, please refer to the map below for a time-in-transit estimate:
|
|
|
|
Terms of Purchase
|
Tick Performance does not offer any credit accounts, all orders are shipped prepaid by VISA, Mastercard, Discover, American Express or PayPal. We do not offer C.O.D. delivery. Personal Checks are never accepted. Credit card chargebacks and other forms of non-payment are charged a minimum $35.00 fee.
|
|
|
|
Warranty
|
Any warranties on the products sold hereby are those made by the manufacturer. Tick Performance expressly disclaims all warranties, either expressed or implied, including any warranty of the merchantability or fitness for a particular purpose and neither assumes nor authorizes any person to assume for it any liability in connection with the sale of said products. The customer assumes all risks involved with the parts purchased, and Tick Performance does not accept any responsibility for failures of parts or components.
|
|
|
|
|
